Quick answer: PT Integral Mulia Cipta (IMC Group) serves coconut sugar buyers around the world, with most customers abroad, including in the USA and Europe. Buyers reach the IMC team directly by email at info@organic-coconut-sugar.com or by WhatsApp at +62 811 880 62273. The team can help with product questions, samples, specifications, shipping documents and order follow-up.
Key takeaways – IMC serves buyers in many countries, mainly abroad. – Contact is direct: email or WhatsApp, with no web forms. – Buyers can ask for samples, specifications and documents. – Clear, honest communication is central to the relationship.
Who does IMC serve?
IMC has produced coconut sugar in Central Java since 2012. Its customers include food manufacturers, distributors, importers and brands, many of them in the USA and Europe. Each type of buyer has different needs, from small trial orders to regular container shipments.
How can buyers contact IMC?
| Channel | Details |
|---|---|
| info@organic-coconut-sugar.com | |
| +62 811 880 62273 | |
| LinkedIn, Facebook, Instagram, X | IMC company pages for updates |
There are no contact forms on IMC’s websites. Writing directly helps buyers reach the team quickly.
What can buyers ask for?
- Product information on coconut sugar mesh 14 and mesh 50, and Coconut-Based Sweetener.
- Samples for testing in their own recipes.
- Specifications and certificates of analysis.
- Information about packing, such as paper bags with a food-grade PE liner.
- Shipping options and documents.
- Updates on orders and deliveries.
What makes communication work well?
Good customer service in ingredients depends on clear information. Buyers help by sharing their application, target specifications, volumes and destination. The IMC team can then answer more precisely. Written confirmation of key details, such as grade, packing and delivery terms, avoids misunderstandings.
How does time zone affect service?
IMC is based in Indonesia (Western Indonesia Time, UTC+7), while many customers are in the Americas or Europe. Email and WhatsApp let buyers send questions at any time, and the team replies during working hours.
How does IMC handle security in communication?
Payment fraud through fake emails is a risk across international trade. Buyers should always confirm bank details directly with a known contact before making a payment, and be careful with unexpected changes to payment instructions.
Where can buyers learn more?
IMC’s websites include articles on coconut sugar basics, applications, quality, supply and CSR. They are a useful first step before contacting the team.
Where does IMC fit?
IMC exports coconut sugar to customers abroad, including the USA, and works with farmer communities in the Banyumas region and nearby districts. Buyers can reach the IMC team by email or WhatsApp.
FAQ
How do I contact IMC? Email info@organic-coconut-sugar.com or WhatsApp +62 811 880 62273.
Can I request samples? Yes, ask the IMC team by email or WhatsApp.
Is there a contact form? No. Please use email or WhatsApp.
Which time zone is IMC in? Western Indonesia Time (UTC+7).
Questions about coconut sugar for your products? PT Integral Mulia Cipta (IMC Group), a Central Java producer since 2012, is happy to help. Email info@organic-coconut-sugar.com or WhatsApp +62 811 880 62273.
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